Our reputation is your guarantee

Our livelihood depends on your satisfaction. A huge amount of our work comes from customer recommendations, so your guarantee of excellent service and workmanship comes from our determination to protect our hard earned reputation.

We provide a full 12 month guarantee on all our work, which, in certain circumstances, can be upgraded to 2 years on some types of installation. All our terms and conditions, including our full written guarantee, are printed on the back of our invoices.

All materials and products are covered by full manufacturers' warrantees and our labour is backed by our own guarantee of workmanship that is second to none. We also undertake to take up customer complaints or queries with manufacturers whenever possible.

Viessmann boiler installations include an unparalleled six year guarantee (10 years on the stainless steel heat exchanger), another Peterborough Plumbing and Heating first as a result of a new partnership between Pimlico Plumbers and Viessmann (Viessmann have been leading heating manufacturers since 1917 in Europe).

Peterborough Plumbing and Heating employs fully trained Quality Control managers, who will call free of charge to inspect work and advise customers on the most appropriate course of action, where required.

Any defects arising from faulty installation or repair work, that may require rectification, and that occur within the guarantee period, are treated as a priority and will be dealt with at the customer's earliest possible convenience.

Problems which arise outside the company's standard guarantee period may also be rectified free of charge, or at a partial charge, at the company's discretion.